Cancellation and refund policy

The subscription owner may cancel through available account options or by emailing contacto@verticedigital.tech from the registered address. Identify the company and subscription without sending passwords or full payment details.

Cancellation prevents the next renewal when requested and processed before the charge date. Unless mandatory law or payment-provider terms require otherwise, access continues until the paid period ends.

An ordinary cancellation does not by itself create a prorated refund for a period already started. Service remains available through that period, subject to early closure requests, breach, security risk or mandatory law.

Email contacto@verticedigital.tech within the applicable mandatory period or, if none applies, as soon as the issue is identified. Include date, amount, currency, provider and reason. We assess material access failures attributable to Vértice, incorrect charges and statutory withdrawal rights.

Report the charge first so it can be investigated with the provider. Confirmed duplicates or errors are corrected or returned to the original method where possible. Never send sensitive card data by email or WhatsApp.

Hotmart, Lemon Squeezy or another authorized provider may act as processor, merchant of record or payment administrator. Its timelines, fraud controls and refund rules may apply. A bank dispute does not automatically guarantee a refund and access may be suspended while it is resolved.

We normally acknowledge receipt within 2 business days and aim to decide within 10 business days. Posting time then depends on provider, bank, currency and country. These are estimates and do not reduce statutory deadlines.

The Free plan creates no charge and requires no cancellation to prevent renewals. The 7-day paid-plan trial requires no card or payment method, creates no charge and does not renew automatically, so ending it requires no refund. Promotions follow their published dates, limits and terms. Renewal uses the accepted subscription price unless a change is notified under the contract and law.

Nothing in this policy limits non-waivable warranties, withdrawal, payment reversal or other mandatory rights under applicable local law. More protective local rules prevail.